Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • You can find almost all the answers to your questions in the easy–to–navigate Help Center integrated into our Online Control Panel. It boasts an ever–increasing knowledgebase with frequently asked questions and in–depth how–to articles contributed by our practiced customer support team.

  • Top quality support service

  • Video Tutorials

  • If you’d rather see how an action is carried out or how a problem is solved, instead of just reading about it, then have a look at our collection of step–by–step video tutorials. They address different issues and will help you quickly find your way around our Online Control Panel.

  • Intuitive help center

  • A One–Hour Ticket Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24/7 help desk support service with a one–hour ticket response time guarantee. A group of capable technical support engineers will be online for you to attend to all the inquiries that you may have. During off–peak hours, a response will be given in even less than 20 minutes.